Terms & Conditions

We operate Monday to Saturday and are closed on Sundays. Appointments are available during our published business hours and are subject to availability.

We provide mobile beauty services throughout Cape Town and surrounding areas. Appointments outside our standard service area, as well as group bookings and corporate events, may be accommodated upon request and are subject to availability.

All appointments are subject to availability.

A booking is confirmed only once the required payment has been received and acknowledged. A minimum 50% deposit or full payment is required to secure your booking. Deposits are non-refundable but may be transferred to a rescheduled appointment where applicable.

A call-out fee applies to all appointments and is calculated based on your location. Parking fees, estate access charges or similar costs are for the client's account unless otherwise agreed.

Your appointment is reserved exclusively for you.

As a mobile service, every appointment requires dedicated travel time, scheduling and preparation. For this reason, all payments are non-refundable.

Should you be unable to attend your appointment, we will gladly assist you in rescheduling your booking to the next available suitable date and time, provided reasonable notice is given.

Failure to attend a confirmed appointment without prior notice will be regarded as a no-show. Repeated no-shows or repeated last-minute changes may result in future bookings being declined.

Please ensure that you are available at the agreed appointment time and notify us as soon as reasonably possible should unforeseen circumstances delay you. We will likewise keep you informed should unforeseen circumstances — such as roadworks, roadblocks, congestion, natural disasters, severe weather, accidents, vehicle breakdowns and power outages — affect our arrival time.

To ensure a safe and comfortable treatment experience, please provide a clean, safe, well-lit treatment area with sufficient working space and access to a power outlet where required.

Please advise us before your appointment of any medical conditions, allergies, pregnancy, nail disorders, fungal infections, skin conditions or any other condition that may affect your treatment. Clients who choose to shave their legs before a pedicure are advised to do so at least 24 hours beforehand to minimise the risk of irritation or infection.

Reducing treatments upon arrival does not reduce the original booking fee. Additional treatments may be accommodated where time permits. Mobile appointments are not available for soak-off treatments only.

We reserve the right to refuse or discontinue services where behaviour is abusive, threatening or inappropriate, or where the treatment environment is unsafe or unhygienic.

To help you enjoy the best possible experience, we recommend the following:

• For longer treatments, enjoy a light meal beforehand. Avoid arriving either overly full or excessively hungry, as this may affect your comfort and relaxation.
• Please minimise mobile phone interruptions during your treatment unless responding to an emergency.
• Where possible, ensure that children and pets are supervised so that your treatment can be enjoyed in a calm and relaxing environment.
• Where applicable, gowns, towels or coverings will be provided to ensure your comfort and privacy.

Group bookings are individually quoted based on the nature and requirements of the event. Eve Mobile Beauty reserves the right to determine the pricing structure and therapist allocation for each booking.

A detailed quotation will be provided and must be accepted before the booking is confirmed.

Eve Mobile Beauty may photograph completed treatments for portfolio and marketing purposes. We respect our clients' privacy, cultural and religious preferences. Should you prefer not to be photographed or have any special requests, kindly let us know before your appointment and we will gladly accommodate you where reasonably possible.

Gift vouchers are non-refundable, non-transferable and may not be exchanged for cash.

Your personal information is treated confidentially and will not be shared except where required by law or necessary to provide our services.

These Terms & Conditions may be updated from time to time and the latest version will always apply to future bookings.